Hours, who we’re for, and what happens when something is down.
Multi-site teams of about 30 to 150. Owner-operators who still feel an outage. Not schools. Not medical. You talk to the in-house team — we do not outsource the MSP work.
You tell us. We figure out how bad it is and work the outage so the shop can run. Regular hours are Monday through Friday, 8:00 AM to 6:00 PM.
No. Regular hours are Mon–Fri 8–6. After-hours is for real emergencies, not a second help desk. Non-emergencies get a next-business-day response — we review new tickets at 8:00 AM.
Call, text, or email — same channels you already use. Emergencies get a response as soon as we can. Everything else waits until the next business day.
Help desk (remote and on-site in hours), monitoring, Microsoft 365, backups, and the security baseline — MFA, password manager, awareness training, and dark web monitoring.
